Things grew so bad at one severely understaffed CVS store in 2021 that a technician was accosted by irate customers in the parking lot after she helped close up.
The Canton, Ohio store was overwhelmed as its limited workforce tried to give COVID tests, COVID and flu shots and dispense medicine. Just a few years before, aggressively expanding CVS absorbed prescriptions from two nearby stores without adding much in the way of personnel, a former employee said.
Comments